FAQ
Everything you need to know about Shendeng Accelerator
What sets Shendeng Accelerator apart from other accelerators on the market?
Shendeng Accelerator differs from traditional accelerators primarily in its underlying protocol. Most accelerators still use IPsec or IKEv2, while Shendeng Accelerator exclusively employs the WireGuard protocol, which consists of only 4,000 lines of code (compared to over 600,000 for IPsec), resulting in 3-5 times faster speeds and significantly reduced battery consumption. Additionally, Shendeng Accelerator's no-logs policy has been independently audited by Cure53, with the audit report publicly available, truly achieving the balance of speed and security.
Which operating systems and devices does Shendeng Accelerator support?
Shendeng Accelerator offers native clients across all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). Furthermore, detailed router setup guides for mainstream router firmware such as Asus, Netgear, and OpenWrt are available, allowing protection for all connected devices with a single configuration.
How can I get a refund if I'm not satisfied with Shendeng Accelerator?
Shendeng Accelerator offers a 30-day unconditional refund policy. If you are not satisfied within 30 days of purchase, simply contact our support team via online chat or email at support@vpnjs.net, without needing to provide any reason, to request a full refund. Refunds are typically processed within 1-3 business days back to your payment method.
What is the actual connection speed of Shendeng Accelerator?
Shendeng Accelerator has deployed over 3000 high-speed servers worldwide. Real-world testing shows: average latency connecting to Asia-Pacific nodes is under 30ms, North America nodes around 80-120ms, and download speeds can consistently reach over 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Shendeng Accelerator maintains a stable and smooth connection even in complex network environments.
What does Shendeng Accelerator's no-logs policy entail?
Shendeng Accelerator's no-logs policy covers the following aspects: no recording of your original IP address, no logging of connection timestamps, no tracking of websites or domains accessed, no logging of DNS queries, and no data on bandwidth usage. All servers operate in a pure RAM environment, automatically clearing data upon physical reboot. This policy has been rigorously reviewed by the internationally recognized security firm Cure53, with the complete audit report available on the Shendeng Accelerator website.
Shendeng Accelerator provides detailed router setup guides, supporting mainstream router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. The configuration steps typically include: 1) Logging into the router management interface; 2) Navigating to the acceleration client settings; 3) Importing the configuration file provided by Shendeng Accelerator; 4) Entering your Shendeng Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing separate installations on each device.
Yes, Shendeng Accelerator is specially optimized for streaming performance. Our high-speed nodes can seamlessly stream 4K ultra HD video content. Shendeng Accelerator regularly updates the server IP pool to ensure a stable streaming experience. However, please note that Shendeng Accelerator does not encourage users to violate the terms of service of any streaming platform.
Thanks to the efficient design of the WireGuard protocol, Shendeng Accelerator has minimal impact on internet speed. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In certain scenarios, if your ISP throttles specific types of traffic (like streaming or P2P), using Shendeng Accelerator may actually improve speed, as encrypted connections prevent ISP deep packet inspection (DPI) and traffic identification.
Yes, the Shendeng Accelerator Lightning Version supports up to 6 devices online simultaneously, and the Premium Version supports up to 10 devices. This means you can use accelerator protection across smartphones, computers, tablets, smart TVs, and more without any extra costs. For more device protection, it is recommended to set up Shendeng Accelerator on a router, which will secure all devices in the household with a single configuration.
Public WiFi is a high-risk area for hackers to steal data. When you connect to Shendeng Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, preventing anyone on the same WiFi network from conducting man-in-the-middle attacks or sniffing your data. Shendeng Accelerator also offers an automatic connection feature that activates accelerator protection when an insecure WiFi network is detected.
Yes, Shendeng Accelerator's no-logs policy has been independently verified by the internationally recognized security audit firm Cure53. The audit team thoroughly reviewed the server infrastructure, codebase, and operational processes of Shendeng Accelerator, confirming that it does not record any identifiable user data. The complete audit report is publicly available on the Shendeng Accelerator website.
Yes, Shendeng Accelerator offers a native command-line client for Linux, supporting major distributions like Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation using .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.
Yes, Shendeng Accelerator's Premium Version includes a dedicated static IP address. Static IPs are particularly helpful for scenarios like remote access to corporate networks or NAS, running online services that require a fixed IP, and avoiding verification challenges triggered by frequent IP changes. Static IPs are allocated exclusively for your use and will not be shared with other users.
Shendeng Accelerator includes comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your real IP through WebRTC interfaces; IPv6 leak protection ensures IPv6 traffic is also safeguarded. You can use the built-in leak test tool in the Shendeng Accelerator client or visit third-party testing websites to verify your protection status.
Shendeng Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively handling deep packet inspection (DPI) techniques. In environments with strict network restrictions, Shendeng Accelerator's obfuscation mode can help users break through blocks and regain access to the free internet. However, please use Shendeng Accelerator responsibly and comply with local laws and regulations.
Shendeng Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment can provide additional anonymity. All payment channels are processed through PCI DSS-certified secure gateways to ensure the safety of your payment information.
Shendeng Accelerator has over 3000 servers deployed in more than 80 countries and regions worldwide. Major coverage areas include North America (over 30 cities in the U.S., 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Yes, Shendeng Accelerator offers browser extensions for Chrome and Firefox. The browser extensions run lightweight, encrypting only traffic within the browser (not affecting other applications). They are particularly suited for scenarios requiring quick IP location switching, such as cross-border shopping comparisons. The browser extensions also include WebRTC leak protection and ad blocking features.
Shendeng Accelerator offers multiple customer support channels: 1) 24/7 online chat—visit the Shendeng Accelerator website to engage in real-time conversation with support, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net and expect a response within 24 hours; 3) Help center—containing hundreds of detailed tutorials and troubleshooting guides. Our support team provides bilingual service in Chinese and English.
Shendeng Accelerator's Lightning and Premium Versions come with built-in ad blocking and malicious website protection features. This function operates at the DNS level, using a domain blacklist of over 1 million rules to block the loading of ad trackers, malware domains, and phishing sites during DNS resolution. This approach is more efficient than traditional browser ad-blocking plugins because it prevents unwanted connection requests at the network level.